CS: If you want to communicate a technology convincingly, you have to master it yourself - in other words, you can't credibly represent what you don't know. So let's start with a practical question: Do you use GenAI tools in your daily work?
Boris Ovcak: Yes, definitely. In my case, or rather at CS, it's Microsoft 365 Copilot, among other things. I cannot imagine my daily work without the GenAI tools. Two simple but incredibly valuable applications make my daily work much easier. The first is the automatically generated meeting notes. They are especially helpful when I was unable to attend a meeting. I get a compact summary, can quickly capture important points, and review the recording if necessary. Previously, I had to ask colleagues for details or have notes sent to me. Second, the ability to quickly access relevant information prior to customer meetings. A simple command like "Show me all the relevant business information about customer X" saves me a lot of time in preparation.
Marco Heid: Yes, I use Copilot intensively. The meeting summaries are a great efficiency gain. But I also find the AI-supported drafting and coaching function in MS Outlook particularly helpful. Especially when writing in a foreign language, Copilot helps me to refine my communication. This improves the quality of my writing, shows my clients that I value them, and makes me more confident in the long run. I also use AI to prepare for workshops - for example, to create agendas or structure content from previous projects.
CS: Let's take a look at Campana & Schott. As a technology consultancy, we not only support our customers in the implementation of Microsoft Copilot, but have also actively promoted its use within our company. What was the implementation like, what challenges did you face, and what lessons did you learn?
Boris Ovcak: The decision to use GenAI was a strategic one. We wanted to make our processes more efficient, improve the quality of our work, and reduce administrative tasks. At the same time, we wanted to learn first-hand how GenAI applications and Copilot work in the real world so that we could incorporate this knowledge into our consulting projects.
Marco Heid: We structured the process similarly to our customers: First we created the technical and organizational requirements, then we tested them with a pilot group, and finally we drove scaling. Today, almost 80% of our employees are familiar with Copilot's GenAI technology, thanks to a comprehensive enablement program with training and communities.
The biggest challenge was balancing the different interests: Many wanted a license as soon as possible and were impatient, while at the same time we had to ensure that all governance and compliance requirements were met. Thanks to transparency and a structured project approach, we were able to achieve this balance.
CS: And as a result, would you say that GenAI has positively changed the day-to-day work at Campana & Schott?
Marco Heid: We see a high level of acceptance in our organization. Copilot has significantly accelerated and simplified our customer communication in sales and consulting. The technology helps us to improve our service concepts and facilitates the preparation and follow-up of meetings, to name just a few examples.
