14.05.2024

Leveraging ticket analytics to drive business value and efficiencies.

In today’s fast-paced business environment, efficient support processes are critical for maintaining productivity and ensuring smooth operations.

Boehringer Ingelheim, a research-driven biopharmaceutical company with over 53,000 employees,relies on ticketing systems to manage and resolve their support requests. Download our white paper to read the full story.

Download here

Authors

Daniel Fernau

Senior Consultant

Ramón Roales-Welsch

Business Lead Data & AI