26.11.2024

How the M365 Copilot with Microsoft Viva takes you to the next level.

Simply "turning on" AI in an organisation is risky for privacy reasons and can jeopardise the success of employees. We show how the Microsoft Viva modules can help in this blog.

"Just do it" - Yes, we are big advocates of dreaming big and trying new things. But when it comes to new tools like AI in the enterprise, a well thought-out approach is required. Our experience shows that successful adoption is only possible if people understand how to use the new tools. So "just turn on copilot" is not the answer. Instead, the Microsoft Viva modules provide targeted support to empower your employees and make the adoption of Copilot M365 a real success.

To give you an insight into the modules and how to use them, we have divided them into three categories: 

1. Learning

1. Learning

Our experience shows that Copilot M365 and artificial intelligence are fundamentally changing the way people work. To ensure that employees know how to use Copilot M365 effectively, appropriate empowerment measures are required.

Viva Learning provides a central platform for accessing a wide range of learning content and encourages continuous learning and professional development. It integrates training from multiple sources and makes it easier for employees to access relevant training resources.

Viva Learning provides courses and training to maximise the benefits of Copilot and supports the upskilling and growth of employees. The module can enhance training for Copilot by providing customised learning content that meets the specific needs and roles of employees. This could include interactive tutorials, webinars and hands-on exercises to help employees effectively use Copilot's features and integrate them into their daily work. By integrating learning content into the workflow, employees can continuously learn and improve their skills while using Copilot. 

2. Measuring

2. Measuring

Viva Goals helps set and track goals to increase productivity through Copilot, ensuring goals are aligned and meaningful. Viva Insights provides valuable insights and usage trends that improve employee productivity and well-being. Viva Pulse collects direct feedback from employees on their Copilot experience and provides impetus for improvement. Finally, Viva Glint helps to understand employee sentiment and measure the overall effectiveness of the rollout by conducting surveys and providing recommendations for action. 

3. Inform

3. Inform

As part of the AI transformation of organizations, it is crucial to meet employees where they are. This includes both the preferred communication channels through which they want to be reached, and the current level of knowledge about copilot and artificial intelligence on which to base communications.

Viva Connections provides a single point of entry to the digital workplace for both mobile and desktop users. Viva Connections gives employees access to important news and direct access to resources such as the Viva Learning Copilot Academy, the Copilot Engage community or the Viva Pulse survey.

Viva Engage creates a space for themed conversations and provides a platform for employees to share their stories. In the Copilot Community, employees share their insights and questions, building the swarm knowledge of the organisation. This knowledge is made available to employees through AI-powered answers in Viva Engage. Other features, such as the "Ask me anything" event, enable ambassadors, for example, to generate interest in Copilot M365 and its transformation into an asynchronous exchange format.

Viva Amplify supports communicators, such as the AI transformation team, in the creation, multi-channel publishing, management and analysis of communication campaigns and publications for the launch of Copilot M365. Communicators can collaborate with experts and co-authors in Viva Amplify, for example by gathering feedback through approval processes.

Now that you have read our review, are you sure you want to "just switch on" Copilot? 

We are happy to support you in implementing Copilot.

Together, we will develop the optimal way to comprehensively inform and train your employees. Arrange a no-obligation consultation with us and together we can find out what is possible for your organisation.

And if you want to delve even deeper into the world of Copilot and Microsoft Viva, you are welcome to watch the recording of the Microsoft Discovery Hour, in which we, as experts, cover the topic in detail. 

To the recording

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Julie-Anne Rhodes

Managing Consultant - Employee Experience

Selina Kappus

Senior Consultant - Employee Experience