Support & Operations

Ensure the operational readiness of technologies.

Ensure operational readiness

Technologies must be monitored and maintained on a regular basis as their operational readiness is a critical factor in day-to-day business. End-user queries should be considered as well as any errors or performance deficits. For this purpose, specialists must be available in the company and capacities must be available.

Campana & Schott offers maintenance and support for all developed solutions and CS products. Our technology experts are also on hand to help companies with questions and problems regarding Microsoft SharePoint and Project as part of 2nd and 3rd level support - quickly and competently. Because they have the same expertise that was incorporated into the development of the solution. Thus every question can be answered and every problem solved.  

Professional support helps companies to maintain developed processes, promotes knowledge transfer to internal support staff and increases user satisfaction.  

What we do

We support our customers from the analysis of support processes to maintenance & monitoring to on-site support and managed services to ensure the operational readiness of their solutions.

Analysis of support processes

Our support employees support our customers in the analysis and review of existing support processes and in the development and provision of new support structures.  

 

Maintenance & Monitoring

We assume maintenance as well as support and monitoring for the CS-own products and implemented Microsoft solutions. Requests are processed according to defined support processes (based on ITIL) and prioritization.  

 

Onsite Support

Onsite support is required in specific cases. A support specialist is exclusively available on site to take over all maintenance and monitoring tasks. Companies benefit from faster response times and direct communication.  

 

Managed Services

We also support our customers professionally with cloud solutions. We operate online services such as Microsoft Office 365, SharePoint or Project as well as the Azure Server. This includes monitoring of the environment, user and license management as well as incident management. 

 

  • Analysis of support processes
  • Maintenance & Monitoring
  • Onsite Support
  • Managed Services
Support & Service Desk

Operational reliability and integrated system and user support must be guaranteed, as must system stability. Regular system maintenance activities are just as much a part of these tasks as the handling of any errors or user problems.
Our Service Desk takes over the support after an initial on-site appointment. Requests are then processed according to defined support processes (based on ITIL) and prioritization.

Onsite & Software Support

After the introduction of an IT solution, compliance with developed processes, knowledge transfer to internal support staff and user satisfaction are critical tasks for success. Many companies want sustainable and competent on-site support.
We provide our customers with exclusive on-site support specialists. They take over all maintenance and monitoring tasks and, if required, support the development of new support structures and the creation of knowledge databases.

Support & Operations in use

Project Management Software

We implement tailor-made software solutions that make project management even more successful.

Intranet & Portals

We create platforms for collaboration and communication as a central entry point into the Digital Workplace.

Digital Workplace

With uniform, networked and location-independent platforms, we support companies in significantly increasing their work efficiency.

Cloud & Digital Platforms

We introduce digital cloud technologies into businesses to drive digital transformation.

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Best Practice
16.11.2018

Three steps to accelerate product innovations with data management and analytics capabilities.

Best Practice
18.10.2018

Three scenarios at a glance: Bimodal IT, IT Factory and Zero IT.

Best Practice
12.10.2018

How IT is becoming the central and essential driver of entrepreneurial value creation.

CEO
08.10.2018

Why it can be worthwhile for companies to rethink the role of the IT department.

Best Practice
05.09.2018

Collaborative potentials within your organization’s digital portfolio.

CEO
23.08.2018

Why change management can no longer be regarded as an independent element.

CEO
10.07.2018

How companies can build core competencies for the digital transformation.

CEO
11.04.2018

Bots and the virtually unnoticed moments in the digital transformation.

CEO
01.03.2018

Why Wave Planning is a major process for the digital transformation.

Case Study
22.02.2018

Campana & Schott supports Thalys with the deployment of Microsoft Teams.

Case Study
11.02.2018

How HKM is digitazing the processes for controlling of all investment and large scale measures.

CEO
07.12.2017

What capabilities will your employees need for the digital transformation in 2018?

CEO
11.10.2017

How companies can lay the base for the digital transformation with a modern IT and process infrastructure.

CEO
09.08.2017

Everyone wants digital transformation. Really all of them? When we take a good look, we often see that need for quick di…

CEO
13.07.2017

How the identify relevant use cases and which technologies are currently relevant and will play a role in the future.

CEO
10.06.2017

How to identify and initiate the first steps into digital transformation.

CEO
11.05.2017

Digital transformation is in full flow; it starts in most companies with an eye on customer-oriented processes. And that…

CEO
31.03.2017

What companies can learn from the spirit and development of Silicon Valley.

Case Study
08.02.2017

When it comes to project management, Heraeus Kulzer relies on the support of Campana & Schott and Microsoft Project Onli…

CEO
10.11.2016

How can enterprise social networks be used and what ist the added value of such networks for enterprises?

Video reference
27.09.2016

The digital transformation is one of the biggest challenges faced by companies today.

CEO
30.08.2016

Eric Schott explains, how large companies can collaborate with startups and how to profit from their high innovation pow…

CEO
04.08.2016

Dr. Eric Schott evaluates Microsofts' current product strategy, that was presented in Toronto.

CEO
07.07.2016

Dr. Eric Schott looks at different IT areas and shows how companies can push digitalization through a collaborative posi…

News
01.06.2016

Campana & Schott has been named a finalist in the 2016 Microsoft Project and Portfolio Management Partner of the Year Aw…

Case Study
02.04.2016

Together with Campana & Schott, Panasonic Europe replaced their intranet content management within 6 month.

CEO
24.02.2016

The current participant development of the "Kaminabende" of CS provides some surprises.

CEO
11.02.2016

Dr. Eric Schott describes, how project management can reduce the gap between the digital claim and real implementation c…

Reference article
08.01.2016

Working with Campana & Schott, Lufthansa Passage is putting its entire IT project and portfolio management system on a w…

CEO
04.12.2015

Dr. Eric Schott summarizes the results of the current multi-project management study and called success factors for comp…

CEO
10.11.2015

Dr. Eric Schott describes how projects can serve as a laboratory for new forms of cooperation.

CEO
02.10.2015

Dr. Eric Schott explains the relevance of communities and shows which success potentials lie in their use.

CEO
04.09.2015

Dr. Eric Schott draws conclusions from numerous integration projects. Companies without such change projects can also pr…

CEO
07.08.2015

CEO Dr. Eric Schott about key factors of successful social collaboration projects.

CEO
03.07.2015

Agile project portfolio management: Not a buzzword, but an integral part of large companies.

CEO
11.06.2015

Recently I was part of a 15-member team that represented Campana & Schott at the Microsoft Ignite technology conference …

CEO
08.05.2015

Worldwide networking, fast and flexible availability and integration of all employees - Cloud changes the game.

CEO
10.04.2015

The exceptionally well-attended "IT Demand Management" conference confirmed one thing: the fast-growing interest in a ne…

CEO
20.01.2015

Digital Transformation: Creating a social collaboration platform, leadership rules and an agile management-of-change pro…

CEO
10.12.2014

Large change projects require a completely different approach from what is generally understood as project management.

CEO
14.11.2014

the CIO of a mid-level global market leader, “What is the point of a collaboration strategy?”

Reference article
25.10.2012

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